Delivery charges for orders from the Online Shop?

There are no delivery charges for orders with a total value of Rs.2499 or above. We care for your needs & we commit to provide you your ordered items in a good condition.

Ayushi Density will charge Rs.100 as a delivery charge for order values below Rs.2499. There might be some additional charges for heavy and large volumetric items and these charges amount will show at the time of checkout.

If you want to know more about it, mail us at

How long will delivery take?

Generally, most products takes 1-5 business days to reach you, Depending on your location. You will be able to track your order details, once you login to your account. Our customer care would also be able to help you with more details about the order, where necessary.

If you want to know more about it, mail us at

How do I know if I will receive authentic and genuine product only?

We deal only with the brands. Ayushi Density directly fetch the products from the original manufacturers to fulfill your dental requirements. Thus only a genuine product is shipped when ordered.

Also, we provide authenticity cards and there are QR codes printed on the products. They can be scanned to check the originality of the product.

If you want to know more about it, mail us at

Do I receive an invoice for my order?

Yes, Ayushi Density will provide the original GST Invoice along with your shipment.

If you want to know more about it, mail us at

I need to buy in bulk, please provide prices.

Please raise a ticket & attach a file in Excel format (preferred) for which bulk prices are required, the concerned team will get in touch within 24-48 working hours.

Or simply mail us your list at

How does Ayushi Density cover warranty on products?

Read the warranty/expiry section given below the product page to check on which part of the product warranty is applicable.

Warranty on any product in Ayushi Density is against it’s manufacturing defect and errors. Physical damage or any kind of manipulation with the product is not covered under it.

If you want to know more about it, mail us at


What forms of payment can Ayushi Density accepts?

We accept payments made by credit/debit cards issued in India and other countries.

Credit Cards We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit Cards We accept payments made using Visa, MasterCard, Maestro, Rupay debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

We accept payment through Internet Banking, UPI, COD and wallets like- Paytm, Mobikwick, Phonepe etc

After multiple transactions, my payment is not successful. Why?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing address and the password. If your payment still fails, you can use the Bank Transfer payment option, if available on the payment page. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank

NOTE: Before going for the payment transaction make sure that you have active internet and network connection to avoid such problems.

If you want to know more about it, mail us at

Payment is successful but the same is not reflecting in my order?

In this rarest or rare occasion because of some issues with the payment gateway, you may have received a debit amount message from your bank but the credit is not visible to us. This is because some payment takes 24-48 business hours to get settled completely. Please wait for sometime, your patience and support is highly appreciated.

However, if you still don’t receive any update for successful payment after 24 hours, please confirm with us.

If you want to know more about it, mail us at

How does EMI option work with Ayushi Density?

With Ayushi Density’s credit card EMI option, you can choose to pay in easy installments of 3, 6, 9, 12 monts with credit cards from the following banks:

Central Bank Of India , Corporation Bank, ICICI Bank, Kotak Mahindra Bank, Axis Bank, IndusInd Bank, Standard Chartered Bank, HSBC Bank, YES Bank, Ratnakar Bank Limited.

There is NO processing fee charged for availing Ayushi Density’s EMI payment option. On return or exchange, interest charged by the bank till that time will not be refunded by Ayushi Density.

You may check with the respective bank/issuer on how a cancellation, refund or pre-closure could affect the EMI terms, and what interest charges would be levied on you for the same.

If you want to know more about it, mail us at

How can I place a Cash-on-Delivery order?

If you are not comfortable making online payments, you can choose the Cash on Delivery payment option to pay for your purchases.

Once you enter your location information in the order page, Cash-on-Delivery becomes a possible payment mode, if you are in one of the locations, where the service is available. You can simply choose COD as the payment mode at this point and finalize your order.

If you want to know more about it, mail us at

What should I do in case of payment issues?

In case you face any difficulties in paying online or while placing a COD order, please feel free to reach out to customer care Our team will be happy to resolve your issues, and assist with your purchases.

If you want to know more about it, mail us at



How to place an order?

We’ve made order placing procedures easy for our customers. You only need to follow these 5 simple steps-

Step 1: Selection of the product

  1. Select the size, type or quantity (if necessary)
  2. Add the product you wish to buy in your shopping cart

Step 2: Checkout when item selection is completed

1. Click on the VIEW CART button to review the product(s) selected
2. Click on “PROCEED TO CHECKOUT” if the products in the cart are as per your selection otherwise edit before continue.
3. If you have a Coupon or Promo code, apply before clicking on “PROCEED TO CHECKOUT”

Step 3: Login/Sign Up your Ayushi Density account.
A pop-up window will appear if you are not logged in

1. Choose Login if you already have an account ;
2. Choose to Sign Up if you want to make an account

Step 4: Complete shipping and billing information

1. Fill in the complete delivery address & other important details
2. Select the preferable mode of payment
3. Click on the PLACE ORDER button

Step 5: Confirmation on Purchase

An order confirmation message will appear on the screen along with all the order details like order ID, along with the email confirmation.

If you want to know more about it, mail us at

Can I take the shipment after opening and checking the contents inside?

As per company & logistic partner’s policy, open delivery is not allowed and thus, a shipment can’t be opened before the entitled amount has been paid to the delivery person.

You can accept the shipment and get in touch with us later in case you may have any concern

If you want to know more about it, mail us at

Can I make changes after placing the order?

Unfortunately, no changes can be made once the order has been dispatched from our warehouse.
However, if you still require your concern to be addressed on priority, drop us an email at
Our dedicated team aims to contact you within 24 working hours
If ordered by mistake, you can still return the items by simply contacting our customer service. Click here to check our return policy

If you want to know more about it, mail us at

The delivery of my order is delayed. What should I do?
  • We are sorry to know you haven’t received your parcel yet. Our aim is to meet the delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force major events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we always work hard to keep these temporary changes to a minimum.
  • In this rare situation that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting MY ORDERS

If you are unable to do the mentioned, contact us by dropping an email at

How can I track my order?

Follow these simple steps to track your order:

  1. Login to your account and click on “MY ORDERS”
  2. Select the particular order in your order history which you want to track.
  3. Click on “TRACK YOUR ORDER” under the respective order ID
  4. If the status is any other than shipped, raise your concern by contacting us at
    Our team will get back to you within 24-48 working hours.

However, we understand your concern & we’ll make sure to update you on every step from order confirmation to delivery


How do I cancel my order?

Please get in touch with our customer care to get your order cancelled. In cases where the order has not been shipped, the same will be cancelled immediately. In cases where the order has already been shipped, please do not accept the shipment when it arrives.

If you want to know more about it, mail us at

What are the cancellation charges?

Orders generally get shipped within 1-2 days. Shipping could be initiated as early as an hour within the order time.

In cases where the cancellation request reaches us before the shipping gets initiated, there will be no cancellation charges. In cases where shipping has been initiated, a cancellation charge of Rs 50 shall apply.

If you want to know more about it, mail us at

What should I do if I receive a damaged or wrong product?

Ayushi Density takes the utmost care in packing your orders and uses reliable logistics partners to carry your shipments. But, in the rare instance of a damaged shipment, please do not accept the delivery of the same.

Immediately on declining the delivery, please contact our customer care and inform about the same. Ayushi Density Support team will help you in finding an alternate solution – shipping of a replacement or cancellation of the order.

If you want to know more about it, mail us at

How and when will I get the refunds for my cancelled orders?

In cases of post-paid (Cash-on-Delivery or Credit) orders, the cancellation charge if any, would apply on your next purchase.

In cases of pre-paid orders (online payments), on cancellation, your remaining amount will get refunded to you through the same payment mode which you had used for the transaction.

In case of non-shipped orders, the refund will be processed, on confirmation of cancellation by the Customer Support team.

In cases of orders which have already been shipped, cancellation gets confirmed once the products are received back at Ayushi Density’s office. On confirmation of the same, the refund will get processed.

If you want to know more about it, mail us at info@

Is it possible to return the unused product?

Ayushi Density has a no-questions-asked-returns policy for unused products. Ayushi Density allows for returns, for 10 days from the date of delivery of the product. The products will have to be in its original condition for the same. Return shipping charges shall apply on all returns.

However, the same is not applicable on products which have been specially procured against the order. In such cases, the Ayushi Density team will notify the same to you immediately.

In case you want to return a product, please contact our customer care.

Ayushi Density Support team will help you in scheduling a pick-up for the returned product, from your place. In cases where the return shipment cannot be facilitated by Ayushi Density, you may be asked to ship the product to our address directly.

If you want to know more about it, mail us at

Can I cancel/return only a part of my order?

Yes, it is possible to cancel/return only a part of your order. Please get in touch with our customer care to initiate a partial cancellation/return request.

When will I get my refunds, in case of returned products?

Ayushi Density Support team will confirm the acceptance of your returns, on receiving the products back at Ayushi Density’s office.

On confirmation of the same, your refund will be processed. The refund amount shall be paid back to you through the same payment mode, which you had used for making the payment. The same will be processed within 7-10 days from the date of refund confirmation.

If you want to know more about it, mail us at